| Things you can do now to keep in touch on Facebook. | Facebook for Business | | Things you can do now to keep in touch on Facebook. |
| Stay connected with your customers | |
At Facebook, we're committed to keeping businesses like yours connected with your community – especially when disruptions and frequent changes make normal communication more difficult. We know that many businesses are facing unexpected challenges, including keeping in touch with customers, so we wanted to share a few things that you can do now to get ahead of these challenges and stay connected. Before you read the tips, see our downloadable templates to help you get started with customer communications. | |
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Share frequent updates Posting is a great way to keep your customers informed when you're experiencing changes. Announce your adjusted hours, share measures that you're taking to keep safe, or explain the ways in which customers can still place orders with your business. |
Maintain customer relationships Customers can contact you directly on Facebook if your normal hours have changed or your business is closed. Make sure that your Page Inbox is set up so you can answer questions, and save time by setting up an automated response to frequently asked questions such as shop closures. |
Take your events online See which parts of your business you can shift online – especially as people are at home spending more time on their devices. If you have to postpone or cancel an event, try hosting a free live session on Facebook instead. If your shop is closed, you can still showcase your products or service in a live session as well. |
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At Facebook, we want to help as much as possible during this challenging time. Visit the Business Resource Hub for tools to help you manage your business through disruptions. Visit Resource Hub | |
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| Facebook, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA 94025 | |
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